FAQs about the Salzburg Card

Do I have to book/reserve the Salzburg Card online before I actually arrive in Salzburg?

No. You can obtain your personal Salzburg Card after you get here, from virtually all hotels in the city, at ticket offices, all tourist information offices in and around the city, at the airport, the main station etc. However, you also have the convenience of buying the Salzburg Card online and using it right away.

If I buy the Salzburg Card online, can I use it immediately?

Yes, the digital Salzburg Card can be used right away. It is activated the first time you use it.

Can I purchase multiple Salzburg Cards at the same time?

You can purchase up to 5 Salzburg Cards during a single ordering process. As soon as you have completed the transaction, you will receive an email containing links to personalized Salzburg Cards, which can then be forwarded to your family members or friends.

Is the Salzburg Card valid for 1/2/3 calendar days or indeed for 24/48/72 hours?

The card is valid 24/48/72 hours from the 1st use/registration; e.g. from 2pm to 1.59pm.

Can Salzburg Cards also be registered in buses?

No; in case of a ticket inspection, you simply show your Salzburg Card.
You fill out the physical card yourself with your name, start date & start time.
On the digital card, the booked date and the start time is 00:00. This means that you can already travel to the first sight by bus on the booked day. After the first use/registration, the link must be reloaded and the actual start time is displayed.

If the card expires while you are in a museum, do you have to leave the museum?

No. You are registered at the time you enter the museum.
Important: If you use the Untersbergbahn lift, the funicular at the fortress or the Mönchsberg Lift, the ride back down the mountain is registered separately: in other words, you must begin your ride down before the card has expired.

Can I use the Salzburg Card on two non-consecutive days?

No. The card is only valid for a continuous period of 24/48/72 hours.

Can I still use the Salzburg Card if the battery in my smartphone is empty?

No. So, always make sure your smartphone is sufficiently charged.

How do I get discounts for concerts?

Please make reservations for concerts in advance, either by email or telephone (though not online), directly with the event organizer in question, letting them know that you possess a Salzburg Card.

Is there a group discount?

Groups of 20 or more people receive a discount of 10%. Discounted Salzburg Cards are only available upon arrival from the tourist information centers on Mozart Square or at Salzburg Main Station, or in advance with bill payment remitted by post.

What public transportation is included with the Salzburg Card?

• Obus lines 1-14
• Albus lines 20-28, 31, 34, 35, 36, 151
• Postbus lines
  120/121 as far as Elixhausen
  130/140 as far as Eugendorf
  160 as far as Elsbethen
  170 as far as Rif/Taxach
  180 as far as Großgmain
  181 as far as Walserberg
• Suburban rail line S1 to Acharting

Do I also have to buy a card for my 5-year-old child?

In general, children under 6 enjoy free admission to museums in Salzburg, which means they don’t need their own Salzburg Card. Exceptions include “Bible World”, Haus der Natur, Palace Hellbrunn & Trick Fountains, river cruises, the Toy Museum and the zoo. For each of those attractions, children 4 and up are charged admission. So, decide which of them you plan to visit and whether it would be worthwhile to buy a Salzburg Card for children between ages 4 and 6.

Can I change the validity period, date or personalization of a digital Salzburg Card?

• Once purchased, the type of card (= validity period) as well as the starting date can no longer be changed.
• The name of the cardholder (= personalization) can be changed. Please direct your request to cards@salzburg.info.

Can the Salzburg Card be canceled?

Unused cards may be canceled at any time free of charge. Please direct cancellation requests to cards@salzburg.info.